Support

I bought a province but it's still locked

Open Readiness and tap Restore purchases. The app asks the App Store or Google Play which unlocks your account owns and opens them on this device. The unlock screen has the same button.

If the app says it's waiting for a parent to approve, the purchase went to Ask to Buy or family purchase approval. Once it's approved, the province unlocks on its own. You can also tap Restore purchases after the approval.

Using an unlock on another phone or tablet

On iPhone and iPad, sign in with the same Apple Account and tap Restore purchases. With Family Sharing, everyone in your family group can use the unlock. On Android, any device signed in to the same Google account can restore it.

Your study progress is saved on the device you studied on. There's no Learner's account, so progress doesn't sync between devices.

Narration

Chapter 1's narration comes with the app. After you unlock a province, you can download the rest of its narration from Home or from Readiness. Downloading on Wi-Fi is best. Until the download finishes, cards play over the internet when you're online.

To free up space, open Readiness and tap Remove downloaded narration. Your lessons still work, and narration plays over the internet when you're online.

Switching provinces

Tap Change, next to the province name at the top of Home. Each province keeps its own progress on your device, so switching doesn't erase anything. Each province is a separate unlock.

Refunds

Apple and Google take the payment, so refunds go through them. For the App Store, use reportaproblem.apple.com. For Google Play, see Google Play's refund policies. If you get stuck, email us and we'll help.

Found a mistake in a lesson?

Please tell us. Lessons are checked against the official handbooks, but handbooks change. Send the province, the lesson name and what you think is wrong. If you can, include the page or section of the official handbook. The official handbook and your licensing office always have the final word.

Deleting your data

Everything Learner's stores is on your device. Deleting the app removes all of it. We don't hold any copy. See the privacy policy.